Innovation serving the customer
Innovation as the focus of the company’s strategy
Digital transformation, adjustment to new customer behaviours, business applications and mobile applications, personalisation technology, development of new services… innovation is an integral part of the company’s DNA.
We are constantly developing and improving solutions for our customers: process digitisation, continuous digital and service innovations with agile project management, UI/UX ergonomics, use of product data for the benefit of customer research, EDI solutions, purchasing workflow, customer notification in the event of service commitment deviation, online product configurators, etc.
Between the tradition of a catalogue and the modernity of an e-commerce website, a smartphone application or the deployment of specific digital solutions, each tool is designed to assist building professionals in their daily work.
An e-commerce website
An e-commerce website at the forefront of e-commerce technologies and regularly rewarded! LEGALLAIS was a pioneer in launching the first online sales website in the profession in 1998. Since then, the teams have been developing, improving and shaping the website on a daily basis to meet the needs of our customers. Data sheets, manuals, selection guides, online quotations, complaints, delivery tracking… all information is just a click away!
In 2022, and for the second year in a row, the legallais.com website won the Silver award in the best BtoB e-commerce website category at the 15th edition of the e-commerce Favor’i Grand Prix organised by the FEVAD (Fédération du E-commerce et de la Vente A Distance). The website was assessed on the basis of five criteria: product selection, website operation, quality/price ratio, Corporate Social Responsibility and customer service.
Created in 1991, the LEGALLAIS catalogue is a true bible for the profession. With over 3,000 pages, this catalogue is priced and published yearly for each of the sales departments and contains over 60,000 references available in stock. Each year, an artist designs the cover, which has become the LEGALLAIS signature. For the 2024 edition, the artist Piotre has let his talent express itself by imagining the work “Extratopie”, for LEGALLAIS.
A mobile application
A mobile application has been designed to support customers everywhere, as they go about their business. The website’s functionalities have been redesigned, optimised and tailored to provide better use in mobile situations on smartphones and tablets.
The Illico service includes all custom-made services: vertical bar handle configurator, ventilation grids, mosquito nets, drawer configurator, 3D kitchen configurator, Ferco configurator, customisation of professional clothing, manufacturing of cylinders and keys… the Illico service adapts to customers’ projects. LEGALLAIS has its own production site near Grenoble to manufacture and deliver these custom-made products quickly.